I am the owner and recently was told about the negative responses on google. We strive to meet all customer expectations. I apologize if there are a few people that felt they were not treated fairly. I am always available to correct the situation and do my best to resolve upset customer concerns. The response here about the prejudice I find hard to believe as we have a very diverse group of customers, that are pleased with our services. We try our best to to treat people as we are treated. As far as pricing we compare our prices and service regularly to quality dealership work and strive to meet customer needs. We will always price match for tires or service. If anyone feels there is an issue they can contact me directly at I will do my best to rectify the situation.
Recently went here and was mistreated badly by the owner. I was a potential new customer who filled out a form for a quote through the site incorrectly. When I got there he blamed me for not filling out correctly even though I am a first timer and know nothing about cars and yelled racial slurs to me on me way out the door...Eddie Jensen made it extremely clear he did not want to provide service to me because of my color...was very disappointed. Just wanted to purchase 1 tire.
It defies logic that a business owner would be unnecessarily abrasive and argumentative with someone trying to spend money at their establishment. I've experienced this firsthand and due to Eddie's bad attitude they have lost me as a customer forever.
be aware higher cost, our car broken down on the road, towed to Jensen for repair, quoted timing belt broken and replacement cost 35% higher than dealer, not easy to deal with, did not accept they charge super high and gave me a thousand reasons of why they did better than dealer and thus higher price, but our car has been running like a charm after the dealer repair (35% less), I hope I can review less than one star....
So sorry you had to experience something like that, very uncalled for . On Jensen's Facebook page they quote "putting the customer first and fixing the problem in a professional and timely manner." What they meant to say is if you're white you're entitled to all these promises. Everyone is entitled to their thoughts, but when it comes to owning a business being professional is key. Number one rule never turn down people who are willing to help your business grow. It is never okay to yell and chase down a customer because they are black.
Jensen Automotive is a US Car Repair based in Trumbull, Connecticut. Jensen Automotive is located at 6746 Main St, Trumbull, CT 06611, USA.
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