Zales, "your trust is our top priority"... is it, really??????
We gave them our wedding bands for a ring spa (cleaning and polishing) and they lost them! Nobody cared to let us know. When we called and the rings still weren't there days after the deadline, they tried to lie their way out of it and in the end said that the box with our rings in it came back the week before and then disappeared....
staff is not helpful at all. went in for a wedding band which lost a diamond and we have a warranty on it. we couldn't find the paper work but asked the staff to search for our names in the system and didn't seem to even try to find our paper work
Worst jewelry store. Staff was supposed to return or rings that they lost yesterday. They almost refused to speak to us claiming we were not next in line when everyone else was already being helped. Extremely rude! Hope the staff burns in hell. Do yourself and your loved ones a favor by going to a nice local jeweller.
Zales is a US Jewelry Store based in Trumbull, Connecticut. Zales is located at 5065 Main St, Trumbull, CT 06611, USA.
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