I have been an apple users for over 15 years and visited many stores. I am planning to upgrade my system but not from the Trumbull store. I was in the store for over 45 minutes and received no attention. This has never happen in New Haven or Stamford. Trumbull needs to rethink customer service, maybe the staff needs training from the other stores. Thanks for a great experience and I won't be back to this store.
Issue was resolved but with a little confusion. Tho the rep was knowledgeable, he tried to help many people at one time..asking me to continue to wait in between customers. He was polite but I had to ask why he was doing that. He then explained. I thanked him for his help and I just thought he might communicate a little more what he was doing.
Once again the Trumbull Apple store disappoints. I arrived at about 10:05 am this snowy morning to hopefully have my keyboard cleaned/vacuumed to unstick my space bar. I was told it was a 3 hour wait. There was nothing they could do as all appointments were booked and they were
I was in the mall shopping and dropped my iPhone, destroyed the screen and could not see anything on my phone. I immediately stopped into apple, thinking I would need to schedule and appointment for the repair. Instead they took care of me right away, connecting my phone to a t.v. monitor and typing onto my phone which was a completely blank screen. The representative helping (I believe her name was Meg) was able to successfully navigate through my phone, purchase more storage for me, and back everything up to i cloud. It was amazing. They were super patient, informative and went out of their way to assist me with not only repairing my phone, but ensuring that I did not lose any important data. I left feeling relieved.
short of technicians. There were at least 20 red shirted Apple employees in the store and about 5 customers. I should have asked for a manager but didn't. This is my 3rd unsatisfactory visit to this Apple Store. ( wrong info when purchasing my iphone 6plus and excessively long wait for a sales person when purchasing a device for my mother).Seems the Stamford Apple store has a consistently higher level of customer care and I will have to drive those extra miles. Trumbull team you need to step up your game.
This is, without exaggeration, the worst store and worst customer service I have ever experienced. They replaced my broken iPhone with a broken iPhone, and then made me wait over a week to receive a replacement for their broken phone (which I never had an opportunity to actually use). They wouldn't pick up any phone calls, wouldn't expedite the diagnosis/replacement process, and wouldn't transfer this issue to my local Apple store.
Apple Trumbull is a US Electronics Store based in Trumbull, Connecticut. Apple Trumbull is located at 5065 Main St, Trumbull, CT 06611, USA.
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